Shipping Policy

Welcome to Jones Road Beauty! We are committed to delivering high-quality, streamlined and textured makeup and skincare products safely and efficiently to your doorstep. Here is a detailed explanation of our delivery service.

1. Order Processing Processing period: All orders are usually processed from Monday to Friday (except for US federal holidays). The regular preparation and packaging time for orders is 3 to 4 working days. Shipping notification: Once your order is successfully dispatched, we will send a shipping confirmation email to the email address reserved when you placed the order, containing the corresponding logistics tracking number (Tracking Number), to facilitate you in checking the package status at any time. Order modification and cancellation: After the order is submitted, due to the system processing flow, it is temporarily not possible to directly modify the address or add purchased items online. If you need to cancel the order, please send an email to the customer support email hi@jonesroadbeauty.com as soon as possible, and we will do our best to coordinate the handling for you.

II. Delivery Areas and Timelines (Destinations & Delivery Times) Currently, we offer delivery services to the following countries and regions: The United States and its territories: Usually, it takes 3 to 5 working days. The United Kingdom (UK): Covers England, Wales, Scotland, and Northern Ireland (excluding Crown Dependencies), usually it takes 3 to 5 working days. Main countries of the European Union (EU) (including Austria, Belgium, France, Germany, Ireland, Italy, etc.): Usually, it takes 3 to 5 working days. Canada (Canada): Usually, it takes 5 to 10 working days. Australia (Australia): Usually, it takes 8 to 11 working days. New Zealand (New Zealand): Usually, it takes 9 to 12 working days. Note: The above timelines are estimated working days from the date of package dispatch. During holidays, promotions, or extreme weather conditions, the logistics timeliness may be affected to some extent. Please understand.

III. Logistics Support and Package Protection (Package Insurance): At checkout, we offer an optional “Package Protection” service. If you choose to add this service, in the event that your package is lost, severely damaged, or stolen during transportation, we will provide a fast guarantee channel to arrange for the re-delivery of your original order for free. Claim process: If your package encounters the above-mentioned accidents, please contact our customer support team via hi@jonesroadbeauty.com within 7 days after the carrier shows the delivery receipt. Provide relevant documents and we will assist you throughout the process and follow up on the worry-free re-delivery. Unreceived package handling: If the logistics information shows delivery but you have not actually received the package, please give a 24-48 hour observation period first, or confirm with your roommate, neighbors, or the property management. If still not found, promptly send an email to contact the customer service for assistance in verification.

IV. Receipt Precautions – Address Accuracy: Please carefully verify your delivery address and contact information during the settlement process. If the package is returned or delivery fails due to incorrect, incomplete address entry or no one signing for it, the additional handling fees or re-shipping costs incurred will be borne by the customer. Damaged Inspection: If you find severe damage to the outer packaging or leakage of the product when receiving the package, please keep the outer packaging and the shipping label intact, and take clear photos of the package upon receipt and send them to the customer service email immediately. We will handle it in accordance with relevant policies for you. If you have any questions about the delivery policy or need to inquire about the latest progress of your current order, please feel free to contact us at hi@jonesroadbeauty.com at any time.