Return and Refund Policy

1. Return and Exchange Timeframes

• Returns: Items must be returned within 30 days of receipt to be eligible for a full refund.
• Exchanges: If you need to exchange a shade or a product, you have up to 45 days from the date of receipt.

2. Product Eligibility

• Standard Products: Most beauty and skincare products are eligible for return or exchange within the specified timeframe.
• Apparel: Apparel items are generally Final Sale and cannot be returned or exchanged, so please check the size guide carefully before purchasing.
• Shade Matching: If a foundation or color cosmetic product is the wrong shade, the brand supports a straightforward return or exchange process to help you find the right match.

3. Refund Process

• Refund Method: Once the returned items are received and processed by the warehouse, refunds are issued back to the original form of payment.
• Processing Time: Depending on your bank or payment provider, it typically takes a few business days for the refund to reflect on your statement.
• Shipping Fees: Original shipping costs are generally non-refundable. Specific return shipping fees may vary based on your location and current promotions (it is recommended to check the official return portal when initiating a return).

4. How to Initiate a Return or Exchange

• You can initiate a return or exchange by visiting the Returns and Exchanges page on the official Jones Road Beauty website or by logging into your account and entering your order number and zip code.
• Follow the prompts to generate a return label, securely attach it to your package, and mail it back according to the provided instructions.